Legal
Updated August 31, 2026
This policy explains what the United HVAC website collects, why it is used, and which service providers help run the site.
01
When you request a free estimate, the site collects your selected service needs, property type, optional problem details, name, phone number, email, property ZIP, source and landing pages, campaign tags in the URL, and your call or text consent choices. If you add a visit preference, it also collects the service address, preferred week, weekday and time window, and any optional visit note. The form does not ask for payment information.
02
Google Analytics may collect page views, session activity, approximate location, and browser or device information using cookies and similar identifiers. Google Analytics may receive the selected service needs, property type, form placement, form stage, preferred week, weekday, time window, submit choice, and SMS-consent state. This includes form-step activity before and after contact details are saved. The site does not send your name, phone number, email, property ZIP, service address, problem details, or visit note to Google Analytics. Vercel may process network and technical request data to host, secure, and operate the site. The estimate and call-click endpoints may use an IP address temporarily for rate limiting.
03
The site may record the page, time, button location, number the button opens, landing page, campaign tags, and referrer. That information can be sent through Resend as an owner notification. A phone-link click does not prove that a call was placed, received, connected, or completed.
04
United HVAC uses the information to respond to free estimate requests, understand the property and equipment problem, route the request, measure website use, protect the site from abuse, and keep records related to customer communication. This site is not configured to sell or rent the information submitted through the estimate form.
05
HighLevel receives and stores contact details when the second form step is completed, then updates the same contact if a visit preference is added. Resend sends owner notifications for those form stages and phone-link clicks. Google Analytics measures website and form activity using the data described above. Vercel hosts and delivers the website. These providers process information under their own terms and privacy notices.
06
You can submit a callback request without agreeing to text updates. If you previously agreed to texts, reply STOP to opt out. You can block or delete analytics cookies through your browser. To ask United HVAC to review, correct, or delete information connected to a website request, call (703) 719-1191 or use the contact form and write privacy request in the problem details.
07
United HVAC has not published one fixed retention period for every system. Records may remain in the CRM, email notifications, analytics, and hosting logs while needed for response, operations, security, or legal obligations. The site uses encrypted HTTPS connections, but no internet system can guarantee complete security. This policy is not directed to children under 13. The date above will change when this policy is updated.
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