01
Describe the pattern before naming a cause
Note whether the system reaches the thermostat setting, whether the same pattern appears in heating and cooling, and whether the indoor fan and outdoor equipment stop together. A recording of the sound or thermostat display can preserve the pattern without turning it into a remote diagnosis.
- Which mode is running
- What starts and stops
- Whether the target temperature is reached
- What the thermostat shows
- Any ice, water, odor, or new noise